I do wish returns would be a little less costly. Had a very helpful designer who gave us numerous options and ideas. The Palmer bedroom set we purchased looks great and very impressed with the quality. Consumers have high standards for customer service, and complaints often occur when those expectations aren't met. Overall I am I giving this a 4 star because of Tricia. I spent quite a lot of $, living room furniture, dining table and chairs, area rugs, and lighting. My experience here was terrible. Cannot be returned. He answered any questions we had and he was very patient with us. Another popular pick for Arhaus shoppers is that pivotal piece for most living spaces, a new sofa or sectional. I called Arhaus a week and a half later. Additional information about Delivery & Shipping. Heather Jester was our guide and inspiration. I ordered a new dining room table on August 1, 2021 & the table was finally delivered on March 29, 2022. It is your responsibility to inspect your product upon delivery. Your experience can help others make better choices. Now I just call her at Arhaus and tell her what I want. Half showed up within a week. How do I calculate the delivery fee to my area? If a purchase is made with a rewards certificate and the merchandise is returned, the reward is forfeited, unless making an exchange of equal or greater value at the time of return. As we walked through the showreom we saw so many things that we loved! Sat, Mar 23, 2013 : 4:55 a.m. Join the 39 people who've already reviewed Arhaus. Each one was a recording to hang up and go online for more help. Tricia greeted me and my husband and I told her what I was looking for, something sparkly and unique. Yes, all pricing is consistent in stores, in the catalog, and online. Can I request delivery on a Saturday or Sunday? An individual 18 years or older, must be home to accept furniture delivery and inspect your order. As I've expressed to Arhaus Concierge in an email (of which they haven't responded), there is no way that the same peeling that happened within a week of delivery can be considered "excessive wear" 4 months later. Definitely coming back to finish off my home! We contacted our original store of purchase twice and, after 7 months, then were directed to the parts department who insist on charging an extra $65 plus shipping. Does someone need to be home to accept my delivery? I came home, took measurements and decided to call the business and place the chandelier on hold for pick up tomorrow. Upon entering,, Lindsey F. said: As many others have mentioned, the customer service here is, Teresa J. said: My daughter has serious back problems and landed here 3 years ago, Bobs Discount Furniture and Mattress Store, Neeraj J. said: I read a lot of negative reviews about Bob's Discount Furniture and, Jayne W. said: I was referred to this store by a good friend. He was very rude and said "you're done looking around get out." The moment we walked in we knew this store fit our style. How am I supposed to do that myself? Visit your local Arhaus store to explore our artisan-crafted collections and to connect with a Designer. No problem -- they were sending a new cover. He's the complete opposite. Customer service's response was that since they are natural wood, it is expected they will have natural variations. Somewhere on their web site they tell you that the rug cannot be vacuumed with the rug bar on. And, we remain committed to never using wood from endangered rainforests. With unique and artistically designed dining pieces handcrafted by artisans from around the world, it's no wonder that dining furniture is one of the most popular finds at Arhaus. I want to escalate past the store manager, but they will not provide a contact. The items arrived in August and were HORRIBLE quality compared to what was on the showroom that I was expecting. We expect to keep finding more of what we love at Arhaus. There is NO additional price markup for using this site or on links from this site and any commissions made by Slumber Search come out of the brand's profit margin. We aim to provide readers with the most up-to-date information available about today's consumer products and services. For shoppers looking for an excellent way to bring brightness to their spaces, Arhaus has a collection of just under 200 distinct and artistic lighting pieces. Extra Savings), Direct Ship Artwork, Fresh Dcor, One-of-a-Kinds, and Wallpaper are sold "as-is" and cannot be returned, or exchanged. Simply amazing. Worst customer service Ive encountered. I got many compliments on them. The beauty is in the natural variations, the irregular distresses, sporadic oxidations, and color fluctuations. Arhaus Design Consultants are here to help realize your style story during a complimentary in-home or in-store design consultation. My favorite furniture store! They were delivered yesterday, and three out of the six had scratch marks on the legs. I was worried about getting my furniture after reading these reviews, but I called and the representatives were super helpful in getting me scheduled. I am by nature indecisive and Cheryl made my decisions effortless. We picked the furniture, then we picked the material. I have blogged about the Ballard Outlet before, and went there this past weekend to see if they had anything good. Arhaus is a handcrafted furniture brand that was founded in 1986. It was purchased during a very good sale at the store. The nearest store is too far from of you, but you still can try to find the store with 'More Stores Near You', Measuring for Furniture Delivery guidelines. Have bought several pieces in the past, but never again. I, too, have shopped there and was completely ignored by their staff. We got the warranty and it still takes months to get our new furniture repaired. We had one rip in a couch and placed our request for repair in January. Instructions to log into the Arhaus credit card account. Connect with a Design Consultant seven days a week, at 866.427.4287 or at your local store to choose from hundreds of fine fabric and finish options or explore our one-of-a-kind furniture. The nearest store is too far from of you, but you still can try to find the store with 'More Stores Near You', Delivery fees will not be refunded unless the item returned is found to have a manufacturer defect or was damaged in transit, A restocking fee and redelivery fee will be applied to merchandise that is returned or exchanged for reasons other than manufacturer defect or damage. I ordered two other similar stools from Pottery Barn at the same time that look like new on the same property. Both Michael and Kat were outstanding in ensuring the furniture best fit on my deck and was in line with my overall style. Local and Extended White Glove Deliveries can be scheduled Monday-Saturday excluding company-observed holidays. She said she had just the the item. To be removed from our email mailing list, click the unsubscribe link at the bottom of your email. I need to return the lamp and no customer service rep seems to know how to accomplish this task. Much better service from both. Some links on Slumber Search are referral links. I would not be purchasing from them again and would not recommend them. They design and create furniture for outdoors, living room, dining room, bedrooms, home office with bedding and light collections too. I was asked to wait 3 months for my dining chairs only to be told to wait another month+ as there were more delays in manufacturingI've had it at that point so I decided to cancel my order and order similar-looking chairs at overstock for less than half the price! We will recommend and shop at Arhaus in the future! Apply for the Arhaus Credit Card online or visit your local store to fill out an application in person. Purchased a console for my living room! I was also surprised to learn even though I had spent quite a bit of $ I still had to pay for the delivery fee. Start with a fabric or finish swatch to ensure the perfect choice. Find out how we combat fake reviews. You can also visit one of our stores. After inspected the furniture we did notice that some had some problems and we called their customer service right away.We took pictures and sent to them. Additional information about Delivery & Shipping. He offered different seating options to match the table within our budget. These are the most beautiful outdoor chairs not to mention incredibly comfortable! We purchased a sectional from the Northpark Arhaus this past summer. Elsewhere on the page (WITHOUT THE ASTERISK FOOTNOTE DESIGNATION), in exceptionally small print it says it is custom. Collections crafted from recycled metals, reclaimed woods, and other hand-finished, natural materials showcase beautiful, organic variations, irregular distresses, sporadic oxidations, color fluctuations, etc. They have moved my delivery date multiple times and can not commit to anything. Out butts hit the wood on the seat cushions. Tracy worked with me and was very pleasant to deal with. Arhaus Moves From "Nice" List to Buy List Arhaus, Inc. (NASDAQ:ARHS - Get Rating) - Analysts at William Blair increased their FY2022 earnings estimates for shares of Arhaus in a research report issued on Wednesday, March 1st.William Blair analyst P. Blee now expects that the company will earn $0.88 per share for the year, up from their previous estimate of $0.86. It would have been very expensive to hire an independent designer to accomplish what we did complimentary. Arhaus' customer service is definitely lacking. It's was a big change but being empty nesters we felt it was time. It is a bad product as it provides them way too much room to deny claims. A 5-step process for handling customer complaints To uncover the reason you received a complaint from a customer and solve the problem in order to retain that customer, use this five-step process for handling customer complaints. It needs to be done with a hand held attachment! Extra Savings), Direct Ship Artwork, Fresh Dcor, One-of-a-Kinds, and Wallpaper are all sold "as-is" and cannot be returned or exchanged. The store is a joy for us to shop in and I don't particularly like furniture shopping. Full-Time. We are looking forward to purchasing our first furniture item with them & hopefully working with David in the future to purchase much more. Learn more about purchasing Worry-Free Protection Plans. It came out absolutely beautiful. Arhaus Coupon, Promo Codes: 60% Off - March 2023 Arhaus Coupons & Promo Codes Submit a Coupon Save with 38 Arhaus Offers. Do you ship to Canada or other international destinations? Founded in 1986 with a goal of selling high quality and well designed pieces for your home, Arhaus has also made philanthropy and social responsibility part of their mission by donating to causes promoting sustainability and dental care for children around the world. Love my Pearson Gallery bedroom set. From looking at other recent reviews on various forums I'm not alone. Verification can help ensure real people write reviews about real companies. Their pieces may not fit everyone's taste/preferences but they fit ours and we are very happy! We had wonderful service and design consultation thanks to Rebecca Scott. The delivery men were gracious and the communications were thorough. I can't say enough about the beautiful furniture and great customer service at Arhaus. If you placed your order in a store, contact your Design Consultant. Andrea and Chris are amazing. If you are not satisfied, you may return or exchange the item(s) subject to the policies set forth below. They have an eco-conscious and philanthropic mission by sourcing sustainable materials and donating to charitable causes. Arhaus coffee tables include marble coffee tables, drum tables, cube and rectangular shaped tables, round tables, coffee tables with petrified wood, metal coffee tables, and more. I have no issues with the quality of the furniture. We love Arhaus UTC. This is a high end store with dollar store customer service. The package is sitting in the lobby of my building and its become an eye sore. The least they can do is have great customer support for the prices they charge. Posted: February 21, 2023. We did have something come up that was a misunderstanding with a picture we bought but Mike the manager immediately took care of it without question. Cannot be returned. Non-Furniture Items: Includes Lighting (uninstalled), Mirrors, Bedding, Decor, Jewelry, Rug Swatches, and Tabletop. Trish, our sales person and an interior designer, provided us with her expertise from choosing wallpaper, furniture, lighting, rugs and art! They are very nice on the phone. Arhaus was founded by John and Jack Reed, a father and son duo from Cleveland, Ohio in 1986. They have gorgeous unique quality pieces at affordable prices. DO NOT BUY the worry-free protection. 60 days. If I place my order, can you hold my items at your warehouse? We'll be returning here for many years to come. I love my new couch and the great customer service that accompanied it. Clearance Items (marked Last Chance! They were great at helping us finish the look of our new home and your conscious about helping it be as economical as possible. I recently purchased a sectional and a table. 1% BACK Online Cash Back 1% Cash Back For Online Purchases Sitewide Verified 6 uses today Get Reward See Details FREE GIFT Sale Professionals Earn Rewards, Exclusive Benefits + More With Trade Program Sign Up 1 use today The comfort in the product is there I wont deny but the quality is nonexistent especially for it to be a high end or luxury brand I would advise you not be fooled and opt for furniture stores that actually sell what they advertise. This man was extremely rude and I recommend not spending your money here at all ruined my night alongside my friends. Know what you want before you order but seriously you can't go wrong buying at Arhaus. Here I am 3 months later and issue still not resolved. Are all of your products available online? I recently purchased a condo after selling my home. For the entire four-story shore house. The covers are easy to use and help me make this furniture last forever. Its total bs. Customer complaints are pieces of negative feedback about a company's product, service, or support experience. We want you to love your new piece as much as we do. Purchased dining table from Tracy shortly after Thanksgiving but couldn't take delivery until well after New Year's due to the holidays. Our Worry-Free Protection Plans include coverage for accidental damage which is not covered by our Limited Warranty. Insane. You have successfully subscribed to our list. They expected me to put the old cushion in the new cover. Known for their sleek online experience and modern styles, they also have 71 locations across the US. Not my favorite to say the least. Made to your specifications and submitted for production at the time of your order. My wife and I discovered Arhaus long before we had a house to put any furniture. I called to check on the order since we are entering the second week of April. Request your free catalog. We sincerely hope that whatever your interaction with this site, that it is helpful and timely for you, and that the product information here guides you to the best outcome for your daily life. 4,200,070 reviews on ConsumerAffairs are verified. I told him I was misinformed then and I wish they had told me there was an extra charge to get the actual parts that the chandelier was missing. No matter the project, our Complimentary Design Services will bring your vision to lifeindoors and out. This order arrived yesterday, 7/18/14. Trish worked well with our schedules for delivery and Shamika, the manager, was there for us when any glitches arose. How can I check on the status of my order? Kudos to Tracy the designer who helped us. We require contact information to ensure our reviewers are real. 37% of employees would recommend working at Arhaus Furniture to a friend and 42% have a positive outlook for the business.
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